Technical case studies from the field. Real problems, real solutions.
| Title | Read |
|---|---|
OneStart Browser Hijacker: Complete Removal from 30 Infected Machines PUP that hijacks browsers, injects ads, and reinstalls itself via scheduled tasks. Standard uninstall fails. We built complete removal automation. Security | 7 min |
Winget for RMM: Silent Software Deployment at Scale 85 machines needed 15 applications each. Manual install: 64 hours. With winget automation: 3 hours. Plus weekly auto-updates. Automation | 8 min |
Mass BIOS & Driver Updates: Dell Fleet Vulnerability Patching Critical BIOS vulnerability affecting 127 Dell machines. Manual updates would take weeks. Dell Command Update via RMM: 2 weeks, zero site visits. Automation | 6 min |
Print to PDF Not Working in Citrix: Remote Application Printing Fix User photographing printed pages because PDF wouldn't save from Citrix app. Installed PDF24, problem solved in 5 minutes. Software | 4 min |
Fixing KB5034441 Error 0x80070643: WinRE Partition Resize 312 machines failing the same update after Patch Tuesday. Microsoft's fix was 15 manual steps per machine. We automated it. Automation | 8 min |
Laptop Stolen at Airport: Emergency Remote Wipe via RMM Friday 4:47 PM. Sales rep's laptop stolen with customer data. Device online on a different network. We had minutes to act. Security | 5 min |
Automating CrushFTP Upgrades and In-Place Updates Shell scripts to automate both major version upgrades and minor in-place updates for CrushFTP servers. Automation | 7 min |
Lenovo ThinkBook Camera Stuck in DFU Mode After Update Remote firmware recovery for integrated cameras stuck in bootloader mode after Windows updates. Hardware | 8 min |
Fixing Windows Corruption After Malware: DISM and SFC Repair Malware removed but laptop still broken. Settings won't open, search returns nothing, Explorer crashing. 847 corrupted components. Automation | 7 min |
Computer Running Slow? Finding What's Using Your Disk Space 'My computer is slow' ticket. 2GB free on 256GB drive. We found 90GB of recoverable space in 43 seconds without interrupting the user. Automation | 6 min |
Fixing Windows Time Sync: Clock Wrong, Can't Log In Law firm paralegal locked out Monday morning. Clock showing March 2019. Kerberos won't authenticate with 5+ minute time drift. Automation | 6 min |
Automated Proxmox Host Configuration Backups to SMB Share Monthly automated backup script for Proxmox host configuration files with retention policies and centralized SMB storage. Infrastructure | 5 min |
Automating Wildcard SSL Certificates on Synology NAS with acme.sh Complete setup for automated Let's Encrypt wildcard SSL certificate management using acme.sh, Cloudflare DNS, and Synology DSM deployment hooks. Infrastructure | 6 min |
Fixing Windows Update Stuck in Reboot Loop: Nuclear Reset HR laptop cycling 'Undoing changes' for 6 hours. 24H2 update failing at 47%. Benefits deadline in 3 hours. Standard fixes failed. Automation | 8 min |
Locked Out of Client PC: Emergency Local Admin via RMM IT director quit and changed every admin password on the way out. Domain locked, DSRM locked, 85 users dead in the water. RMM saved the day. Security | 7 min |
Patch Compliance Failing: 90+ Day Uptime, Missing Updates Audit flagged 49% of endpoints missing critical patches. Updates were installed - just waiting for reboots that never came. Automation | 6 min |
Server at 99% Disk: Recovering 47GB Windows Couldn't Clean Application server at 0.7% free space. Standard Disk Cleanup found 400MB. We found 47GB hiding in WinSxS and SoftwareDistribution. Automation | 7 min |
Print Spooler Stuck: Clearing Hundreds of Jammed Print Jobs Accounting firm, April 14th. Every printer offline, 847 jobs stuck. They'd tried everything for 2 days. We fixed it in 90 seconds. Automation | 5 min |